Owner's guide
How to fix a Radley smartwatch not connecting to phone
There is nothing more frustrating than trying to check your daily steps or receive a notification only to find your Radley smartwatch not connecting to phone. While these timepieces are designed to be simple fashion companions, the digital link between your wrist and the RADLEY SMART app can occasionally drop out due to software updates, battery saving modes, or simple Bluetooth interference.
In this guide, you will learn the exact steps to identify why the connection has failed and how to reset the link without losing your fitness data. Most connection issues are resolved within a few minutes by following a specific sequence of restarts. Whether you use an iPhone or an Android device, the underlying logic of the Bluetooth handshake remains the same.
Common reasons for connection drops
Before you begin unpairing devices, it is helpful to understand why the link might have disappeared. Radley watches, manufactured by Peers Hardy, rely on a low-energy Bluetooth connection. If your phone battery falls below a certain percentage, the operating system might automatically throttle Bluetooth power to save energy, which quietly severs the tie to your watch.
Another frequent culprit is the distance between the two devices. While Bluetooth technically reaches up to ten metres, thick walls or even metallic jewelry can sometimes interfere with the signal. If you have recently updated your phone's operating system, the privacy permissions for the RADLEY SMART app might have been reset, preventing the app from 'seeing' the watch altogether.
The restart sequence for your Radley watch
The first and most effective step is the 'Power Cycle'. This involves turning both your phone and your watch off and then back on again. For many Radley models, such as the Series 20 or Series 33, you can find the power options by swiping through the watch menu to 'Settings' or 'More'. Long-press the screen on the power icon to shut it down.
Once both devices are off, wait about thirty seconds. This allows the temporary memory in the Bluetooth chips to clear. Switch your phone back on first, ensure Bluetooth is active, and then power up your Radley watch. In many cases, the devices will find each other immediately and start syncing data without further intervention.
Verifying Bluetooth and App permissions
If a simple restart does not work, the issue likely lies within your phone's permission settings. Modern smartphones are very protective of your privacy and may block the RADLEY SMART app from accessing Bluetooth if it hasn't been used for a few days. You must ensure that the app has 'Always' or 'While Using' access to your location and Bluetooth.
On an iPhone, go to Settings, scroll down to the RADLEY SMART app, and toggle the Bluetooth switch to the 'On' position. For Android users, go to Settings, then Apps, find the Radley app, and check the 'Permissions' menu. Ensure 'Nearby Devices' is allowed, as this is the specific permission Android uses to find smartwatches.
How to perform a clean re-pair
If you have tried the steps above and your Radley smartwatch is still not connecting to your phone, you might need to 'Forget' the device and start fresh. This process clears out old pairing data that might be corrupted. Follow these specific steps to ensure a clean slate for your connection.
- Open the RADLEY SMART app and go to the 'Profile' or 'Device' tab.
- Select 'Remove Device' or 'Disconnect' to unbind the watch from the app.
- Go to your phone's Bluetooth settings and look for the watch name (e.g., 'Series 20').
- Tap the 'i' icon or 'Settings' next to the watch name and select 'Forget This Device'.
- Turn Bluetooth off and then back on again on your phone.
- Inside the RADLEY SMART app, tap 'Add Device' and follow the on-screen prompts to search for your watch.
- When the watch name appears, tap it to re-establish the link.
Keeping your connection stable
Once you have successfully reconnected, you can take a few small steps to prevent the connection from dropping in the future. The most important thing is to keep the RADLEY SMART app running in the background. If you habitually 'swipe up' to close all your apps on your phone, you are killing the connection to your watch.
Regularly checking for app updates in the Google Play Store or Apple App Store is also beneficial. Peers Hardy frequently releases small patches to the app to improve compatibility with newer phone models. Keeping your watch firmware updated through the app's settings menu will also ensure that the Bluetooth protocol stays current with your phone's hardware.
Frequently asked
- Why does my watch disconnect every time I close the app?
- The watch relies on the app to relay data. If you force-close the app on your phone, the Bluetooth link is broken. Allow the app to run in the background for a constant connection.
- Can I connect my Radley watch to two phones at once?
- No, Radley smartwatches can only be paired with one primary device at a time. To move it to a new phone, you must unpair it from the first one first.
- Will I lose my step count if the watch disconnects?
- Your watch can usually store a few days of fitness data locally. Once you reconnect to the app, your steps and heart rate data should sync up automatically.
- My phone cannot see the watch even after a reset, what now?
- Ensure the watch is not already connected to another nearby tablet or old phone. Bluetooth devices often hide themselves once they have secured a link with any device.
Connecting your Radley watch should be a simple part of your morning routine. By understanding how the app and watch communicate, you can quickly solve any technical hiccups and get back to enjoying your day. Remember that these watches are designed for simplicity, and usually, the most straightforward fix is the one that works.